Shipping policy

At Kylie Sydney, we strive to provide every customer with a fast, reliable, and secure delivery service.

This policy outlines our delivery times, shipping costs, and order procedures to ensure a smooth and enjoyable shopping experience across Australia.

Delivery Times

Olivia Auckland is committed to processing all orders within 24–48 hours from the moment of purchase confirmation. Once your order has been dispatched, the estimated delivery time is between 5 to 14 business days, depending on your location and local courier services (such as Australia Post or regional partners).

Please note that occasional delays may occur due to factors such as:

  • Weather conditions

  • Public holidays or promotional periods

  • International customs processes (as items are shipped from our overseas suppliers)

Free Shipping

We are pleased to offer free shipping on all orders, regardless of size or destination within Australia. This is part of our commitment to providing a simple, convenient, and enjoyable shopping experience for every customer.

Order Handling & Shipping Process

All orders are shipped directly from our trusted overseas suppliers to ensure efficient delivery.

  1. Confirmation: Once your order is placed, you will receive a confirmation email.

  2. Processing: Your order will be processed and shipped within 24–48 hours.

  3. Tracking: After dispatch, you will receive a tracking number via email so you can monitor your package at any time.

Order Tracking

Kylie Sydney provides full tracking for every order. Once you receive your tracking number, you can follow your parcel through the courier’s tracking page to see its real-time status and expected arrival.

Limitations & Exceptions

While we make every effort to meet the estimated delivery times, certain circumstances may occasionally cause delays, such as:

  • Customs inspections or import processing by the Australian Border Force.

  • Severe weather conditions.

  • Force majeure (events beyond our control).

Kylie Sydney cannot be held responsible for such external delays, but we sincerely appreciate your patience and understanding.

Questions & Support

If you have any questions about your order or our shipping policy, our customer service team is always happy to help.

📧 Email: support.kyliesydney@gmail.com

Summary

At Kylie Sydney, our goal is to ensure a seamless shopping experience — from browsing our collections to receiving your package. We’re committed to delivering your order quickly, safely, and reliably every time.